Make a claim
This is the time between the scheduled departure and the actual departure.
Yes NoDelays of less than 11 hours are not covered under your policy.
Based on the information provided, it is unlikely that a claim for this delay would be successful, as delays are assessed using the transport provider's official schedule.
What you can do next:
You may still be entitled to compensation directly from your transport provider(s).
Depending on your journey, you can check your eligibility here:
- Flights: Civil Aviation Authority - flight delays and compensation
- Ferries & ships: GOV.UK - maritime passenger rights
- Trains: National Rail - train compensation and refunds
- Package holidays - contact your tour operator directly
We always recommend contacting your provider(s) for full details of any compensation available.