Medical Consultation Service

Our Medical Consultation Service is available to all Coverwise Travel Insurance policyholders, if you would like to talk to a doctor by phone or video about non-emergency health issues while you are travelling.

Your assigned doctor will diagnose your symptoms and advise on your situation, which may include a medical prescription for you to redeem at a local pharmacy.

How to access a medical consultation

When you purchased your Coverwise Travel Insurance policy, we provided a medical advice access code when we sent you your policy documents.

To benefit from the service, you can download the free Doctor Please! app before you depart on your next trip from either the Apple Store or Google Play Store, depending on your device. You can then use your access code to log in to the app and book a video or phone consultation if the need arises.

Alternatively, you can contact the AXA Assistance team by phone on 0203 126 4042, select option 3 and provide your access code to book a consultation.

For further information about our Medical Consultation Service, please visit our Travel Insurance FAQ.